From: Meg Smethurst
Sent: 15 October 2002 16:08
Subject: Holiday In Gran Canaria

Hello Sally,

Thank you very much Kerry for arranging our week in Gran Canaria. Everything was great, the weather, apartment and resort and the flights, both bang on time outward and return.

We have had a really enjoyable week and a good rest.

Once again thank you very much for all your help. Meg and Ryan Smethurst

From: Gary Bentler
Sent: 05 March 2003 04:16
Subject: thank you!

hi larissa,

I just wanted to say hello and to thank you so much for arranging such a great holiday in tenerife. we missed the snowstorm that hit new york while we were relaxing poolside! i'm not exactly sure what the timelinx/discovery connection is with arranging travel or holidays, but if you can arrange a future visit to return to tenerife (of course i will pay for the accomodations) please let me know.there are no tour operators in the states that i can find who as ever sent any american to the canaries.

my son's godparents own a very busy travel agency in new york city, so if you would like their name/address i would be more than happy to email the information to you. hopefully, you can do some type of business with them that would be mutually beneficial. once again, thank you for all you've done and your patience,

Gary bentler new york

From: Clare White
Sent: Tuesday, March 04, 2003 5:53 PM
Subject: fantastic reservation

Dear Martin,

I would like to take this oportunity to congratulate Mr Craig Douglas, yourself and any other Managers/Directors in the reservation department, on the competence and preformance of your reservation team.

I have today finialised the booking of my accomadation in Alcudia Mallorca and would like to commend Helen for all her help and efforts on my behalf.

The holiday I have booked was not an easy request as my uncle has Parkinsons disease and is 95% confined to a wheelchair and requires airport assistance and a ground floor apartment which has to be a 2 bedroom but with only 3 persons occupancy. I also required another 2 bedroom apartment for myself and my family with 2 small children. As you can imagine this was not a straight forward request. However within 48 hours Helen managed to find me the exact accomodation I required.

I myself have worked in marketing for the last 12 years and during this time have sold numerous products including timeshare, points system etc., and whenever possible have tried to use those products myself. On this occasion I have received excellent service and can only say that if this is an example of the services provided by your team I am more than assured to know that our clients are receiving the same standard of attention. I will be informing my own sales team of the exellent curtisies received by your staff and will pleased to introduce many more clients to your system in the future.

Many thanks again for all your help especially Helen.

Kindest regards,

Clare White