Privacy Policy

1. General Introduction

DWVC understands the importance of keeping the information about you that you entrust to us confidential and secure ("Customer Information"). The information we collect may include your personal information, in other words information capable of identifying you as a particular individual, such as your name, phone number, email address, shopping preferences, credit card information ("Personal Information"). We therefore make it our highest priority to ensure that we look after your Customer Information and use it responsibly. By visiting our website or by providing your Customer Information to us or our Travel Provider or our third party service providers over the telephone, by email or other communication method ("Distribution Channels"), you accept and consent to the collection, storage and processing of your Customer Information as described in this Privacy Policy.

2. Who Controls your Customer Information?

Customer Information collected by us is controlled by Designer Way Vacation Club LLC with its registered office at 2880 West Sahara Avenue Suite 221, Las Vegas, Nevada 89102 U.S.A

3. What Personal Information do we collect and how?

The DWVC and Pro Travel Solutions our carefully selected travel provider collects Customer Information supplied by you and uses it to provide you with a dynamic, personalised and secure service to offer you a truly rewarding experience. Although in certain instances, we will require you to provide us with your Personal Information, for example, to enable you to set up an account with us or purchase products or services (and we will make it clear to you at the time what we need from you), you can visit many pages on our website without the need to supply any Personal Information. DWVC and Pro Travel Solutions may collect Personal Information about you:

Examples of Personal Information we collect in each case are: Purchase Agreement Information You will provide us with name, address, contact telephone numbers, email and marital status from your original purchase agreement

Registration Information

You provide us with your password and email address when you register as a member on our website at the Members Log in section. Other details which you chose to provide in Your Account for example name, contact telephone numbers, marital status and other personal descriptions about your family and holiday preferences will also be retained by us and treated in accordance with this Privacy Policy.

Travel Purchaser Information

You provide us with your name, credit card details, including card number, card type, cardholder name, expiry date, billing address and delivery details when you place an order through our website or other Distribution Channels.

Information from Competitions, Questionnaires and Surveys

When you complete questionnaires, surveys or competition entry forms you provide us with your Personal Information including your name, street address, email address and other information we might request.

Contacting us

When you contact us by email, phone or post, for example dealing with our customer service personnel, you provide us with your Personal Information for example, name, email address etc.

Implicit data capture

In addition to the information which you may volunteer to us, certain Customer Information is automatically collected when you visit the dwvc.com website via tracking technologies employed by us from time to time such as cookies, flash cookies, web bugs, javascript. These collect Customer Information including technical information from your computer whenever you visit the website such as your Internet protocol (IP) address, your operating system and platform, browser type and version and referrer website as well as providing us with information about your shopping preferences, viewed/searched-for products and on site activity. The information collected by cookies and other tracking methods placed by us is anonymous and does not contain your Personal Information but will simply identify you as a specific number by reference to your hard drive. If you are a wireless user and gain Internet access via a mobile phone you should contact your wireless provider to find out if they collect Personal Information about you.

Cookies

The dwvc.com web site uses cookies (small text files containing a unique identification number). There are three types of cookies:

Session cookies

These are used to maintain something called session state. If you consider your journey through the website as a conversation with us, this cookie reminds the site where we are in that conversation (for instance, if at some point in the conversation you asked us to add a hotel to your order, next time you click on the order it will still be there). Session cookies are required for the website to function but are not used in any way to identify you personally.

Permanent cookies

When you visit our website, we will assign a permanent cookie on the hard drive of your computer. You can view these by looking in the cookies directory of your browser installation. As the name implies, permanent cookies last for a long time and each time you visit our website you send us a copy of them allowing us to identify you from visit to visit. For instance, if you were looking at hotels in London last time you were on the website and the next time you visit us we have a great hotel deal, this cookie enables us to recognise you, so that we can show you that deal. The aim is to enhance your experience whilst on the website and make sure you don’t miss out on great offers. Cookies do not contain any Personal Information for example, your name, address, email address, or telephone number, but simply a unique identification number that identifies your computer to us.

Third party tracking devices

You will see that we carry advertising relating to third parties on our website. This advertising is served either directly by third party advertisers or on their behalf by advertising network companies. These advertisers or advertising networks may place cookies, action tags or other tracking devices on your hard drive to assess the effectiveness of their ads. They may aggregate information about your visits to our website and other websites retrieved via such cookies with other information that you may have provided directly to the relevant advertiser or ad network. This Privacy Policy does not cover the use of cookies and other tracking devices by third parties. This will be covered by that third party’s privacy policies and practice and we would recommend that you take a look at these which in most cases will be found on that company’s website.

Opting out

Although you cannot block "session" cookies as they are required for our website to function correctly you can configure your Internet browser so that it can reject both "permanent" and "third party" cookies. How you do this will depend upon the Internet browser you use (for example, Internet Explorer 5, Netscape 4 or Opera etc). Please refer to the relevant Internet browser manufacturer's website where you should be able to receive all the information you need.

Information from other sources

We may receive information about you from other sources, for example from credit reference agencies to guard against fraud or address, delivery information from third parties engaged for record correction purposes etc.

4. How do we use your Customer Information?

DWVC & Pro Travel Solutions our carefully selected travel provider will use your Customer Information for a number of different purposes including:

Registration

We will use the information that you provide to us when you register as a member on the website to set up and maintain Your Account. We will send you a confirmation email notifying you that Your Account has been set up. We may also obtain information about you from other sources and add this to Your Account profile.
When you place an order for products or services via the website or other Distribution Channels, we will use your purchase information to process the requested transaction, fulfil your order and provide you with the products and services you expect.

Responding to communications

We may use your Customer Information to respond to your queries for example, about an order or problems logging on, navigating the website or accessing Your Account. In order to address your query, you may be contacted by email, over the telephone, or other communication method by a member of one of our customer services teams. We may also use your contact details to send you follow up information about a booking (for example, regarding changes to booked travel or unavoidable travel disruptions affecting your journey in order to help you make alternative travel arrangements). We may contact you via email, phone or other communication channel to respond to suggestions you may send to us (for example about our website, products and services) and to assess and announce the results of surveys, competitions and other contests you may have participated in. Some information including customer e-mails received by dwvc.com or Pro Travel Solutions may be used by us for testimonials though your Personal Information, such as e-mail address or contact details, will never be displayed publicly by us.

Improving your shopping experience

We use the information gathered from your permanent cookie file (see Cookies above) in conjunction with other Customer Information provided by you, so that we can create a more effective website by assessing content and traffic flows on the site. We use this information to provide you with a more personalised experience on the website, help you to navigate the site effortlessly and to display particular products and services that we believe may be of interest to you.
When you register Your Account or place an order via our website or other Distribution Channel, we may use your Customer Information to contact you with details of special offers, promotions and other information and to send you our newsletters where we think these will be of interest. You can change your preferences and unsubscribe for such communications at any time by visiting Your Account section of the website or by using the unsubscribe link at the bottom of emails you receive from us.

Internal administration and fraud prevention

We may also use your Customer Information for internal administration, analysis and quality assurance purposes, including fraud prevention. We use your Customer Information to help us guard against fraud. When you make a booking or purchase products or services offered on our website, we will automatically pass certain Customer Information which you provide to us (for example, your name, credit card, billing address details) to third party credit reference agencies, payment processors or other third parties for the specific purpose of verifying that information. If your Customer Information cannot be satisfactorily verified (for example, your stated billing address does not match your credit card details), we will contact you to notify you that your purchase request has not been confirmed and to request corrected details, if they can be provided, before we can process your order.

5. Who do we share your information with and why?

We are happy to say that we are not in the business of selling or renting your Customer Information to third parties. Pro Travel Solutions and dwvc.com does however share your Customer Information with its group companies or carefully selected third party partners and providers as necessary for business administration, customer delivery, marketing and operational, analytical or other purposes as set out below. Except with your expressly given consent, we will only share your Customer Information as described in this Privacy Policy.

Third party suppliers and group companies

Pro Travel Solutions and dwvc.com engages other group companies and/or carefully selected third party partners, including service providers, joint venture partners and outsource providers to perform various functions on our behalf. To the extent required to perform such functions on our behalf, these companies may process your Customer Information. Such functions include, processing bookings and confirming reservations for products and services and providing associated information (for example, local area information relating to a hotel booking), delivering products and services, processing credit card payments, providing search results, communicating with you, including providing customer service, via telephone, email, post or otherwise and for promotional activities.
We may also share your Customer Information with third parties for the purpose of data analysis, quality assurance (including fraud prevention) and, though this will not include your Personal Information, for marketing assistance (for example, to explore consumer trends). Various pages on our website contain links (including via ads) to third party websites. Once you have exited our website via such a link, any further data you provide will be collected by or on behalf of the third party responsible for that website and therefore subject to the privacy policy and practices of that third party rather than to this Privacy Policy. We cannot be responsible for any third party’s use of your Customer Information and recommend that you check the specific terms on the relevant third party’s websites relating to the use and disclosure of your Customer Information. To the extent that any third party has access to your Personal Information to provide functions on our behalf, their use of this information will be limited solely to providing those functions and for no other purpose. Any Personal Information processed by our group companies will be in accordance with the terms of this Privacy Policy or similarly stringent conditions and as permitted under applicable data protection laws. We place contractual restrictions on our non-group third party partners who receive your Personal Information, to ensure that they use this in accordance with this Privacy Policy and applicable data protection laws.

Business restructuring

Like any other organisation, from time to time dwvc.com may restructure its business operations by selling one or more of its businesses (or part of a business) to a buyer either within or outside the dwvc.com group. In such transactions, your Customer Information could be transferred as part of the relevant sale. If this is the case, we would contact you to let you know.

Compliance with laws and regulations

We may disclose your Personal Information to third parties, such as official bodies and our professional advisers, as far as we believe necessary (i) to comply with relevant laws, orders or regulations, (ii) to enforce our customer terms and conditions of use or other contractual agreements and (iii) to protect the property and other rights of dwvc.com, its group companies, customers and others (for example, in any way relating to protection against fraudulent activities in respect of dwvc.com).

Transfers outside the UK

For any of the above purposes, we may need to send your information internationally including to countries outside the European Economic Area (EEA). Some of these jurisdictions offer differing levels of protection in respect of personal information and may in certain instances, be less protective than European data protection requirements. We will however take steps to ensure that your Personal Information is transferred, stored and processed in accordance with appropriate security standards and in accordance with the terms of this Privacy Policy and applicable data protection laws.

6. How do we keep your Customer Information secure?

In Europe we operate and are registered in accordance with applicable European data protection legislation. We use leading technological and security measures (both electronic, physical and procedural) to ensure the safety and confidentiality of your Customer Information through collection, storage and disclosure. Such measures include maintaining a secure encryption based transmission system, intrusion detection and prevention software and virus protection software in respect of Customer Information. Other than as strictly required by our payment providers and by our credit card companies to process payments, dwvc.com reveals only the last 5 digits of your stored credit card number to authorised personnel only.

7. How can you control your Customer Information?

dwvc.com understands that it is important that you have control over your Customer Information. You can view and change Your Account settings and information, including your contact email address by visiting the ‘Manage your personal and site details’ section in Your Account on the website. In particular, if you do not want to receive special offers and promotional communications from dwvc.com you can set your preferences to opt out via Your Account or by using the unsubscribe link at the bottom of emails you receive from us.

8. Changes to this Privacy Policy

dwvc.com may amend this Privacy Policy from time to time and will notify you of any material changes by displaying the revised Privacy Policy on our website.