Service Standards
Designer Way Vacation Club has contracted its service provider Pro Travel Solutions to give our clients a fast and efficient reservation service that is guaranteed to save time for our clients with the following standards:
- We are committed to providing our members with high quality services that are well structured, creative, and economically viable. We are fair, honest, courteous and professional. We are sensitive to our clients needs and dedicated to their satisfaction.
- When a member calls the reservation centre, the call is always answered within six rings of the telephone.
- If a member has made an inquiry or a request to the service centre the members will be contacted by the service centre within every 72 hours whether the service centre has a solution or not.
- If the member contacts a service centre outside opening hours through voice or email the service centre will contact the member within 24 hours.
- In order to empower our staff in giving the highest service standard, we recognise the importance of each individual and his or her active role in the success of the entire company. We are committed to the recruitment and development of dynamic individuals in our industry. We provide our people with opportunities to grow and have a vested interest in the success of the company. We maintain an open door policy at all levels, encouraging the flow of communication and exchange of ideas.
One Call does it all!
Members of Designer Way Vacation Club benefit from substantial savings of time due to the fact they make one call to Pro Travel Solutions our service provider and everything is arranged on their behalf. Our members do not waste time walking through the high street in the pouring rain searching for holiday bargains because they are already in the enviable position safe in the knowledge that we have the best bargains only one call or a click of the internet site away.
Standards & Ethics
Along with our service provider Pro Travel Solutions all our operations and services are executed within a very specific framework of standards and ethics.
Our decisions are guided by economics without compromising our integrity. Through research and prudent planning, we seek to minimise risk and maintain a selective, conservative and knowledgeable approach to our business.
